International Orders and Shipping Information
Placing International Orders
There are four ways to place an international order:
- Web: Shop online, add items to your shopping cart, and checkout. This is the best method to expedite shipping of your order.
- Phone: Call us at 001-512-837-4810 and one of our expert caddies will assist you.
- Mail: Fill out an order form and mail it to:
Attention: International Department
11000 North IH-35
Austin, Texas 78753
- Fax: Fill out an order form and fax to: 001-512-837-1245
Placing an Order and Calculating Shipping
Please register your international account. Once you've registered, you're ready to shop. Once you have added all the items to your cart, click on "Golfsmith Checkout." You will be asked to continue through several screens before your international shipping rate is calculated and displayed. This information will be given to you prior to any request for payment.
Can All Items Be Shipped Internationally?
Certain items, such as Clearance or Sale apparel or shoes, and pre-owned clubs cannot be shipped internationally. These items are located in our retail stores, which are not equipped to ship international orders. You can check to see if an item can be shipped internationally by looking for items whose availability date shows to be "in-stock," or by calling Golfsmith Customer Service by phone (toll-free US: 1-800-813-6897; International: 512-837-4810). "In-stock" items are located in our warehouse and can ship internationally. Items drop-shipped by the vendor to our warehouse, special orders, and custom club orders can be shipped to an international address. These items will show shipping availability dates of 2-4 weeks from the day of the order.
Custom Club Processing
Please go to our Golf clubs – Custom Fit area to find information or process a custom club order.
Customs and Duties
All orders from outside the United States must be pre-paid in U.S. dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country (for Canadian orders, please see below). International shipping duties and taxes are the guest's responsibility; Golfsmith has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a guest refuses shipment due to duties and taxes, the guest will be liable for any costs incurred by Golfsmith International.
Most orders are shipped within two business days. Some items (including custom clubs and personalized items) may not be carried in a Golfsmith warehouse - these items will be shipped to Golfsmith from the vendor. These items can take up to 4-6 weeks before shipping to the destination country. All international orders will ship once all items are in stock - no partial shipments are allowed.
New International Customers
For your protection you may be asked to provide proof of credit card ownership, including a copy of your most recent credit card statement and a copy of a valid identification card.
Please fax this to us at 001-512-837-1245, or mail it to:
Attn: International Department
11000 N. IH-35
Austin, Texas 78753 USA
Wire Transfer Instructions
Some first-time international customers may be required to pre-pay their order in U.S. funds by wire transfer. Any fees associated with the wire transfer must be paid by the customer. To obtain wiring instructions, please call 800.813.6897, international 001-512-837-4810 or email to firstname.lastname@example.org.
Please include the following information with your wire transfer:
- Your full name
- Your Golfsmith customer account number
- Your order number
You may be charged a bank fee for processing the wire transfer. Orders will be cancelled if the wire transfer is not received within 10 business days.
Snake Eyes and Lynx International Availability
Snake Eyes components are available to European guests exclusively through Golfsmith Europe. Please contact Golfsmith Europe for additional information or to place an order for any Snake Eyes products.
Golfsmith Europe LLC
England PE27 3LX
| 44 (1) 1480-308800 (phone)
44 (1) 1480-308801 (fax)
The Snake Eyes Compressor and the Zevo Compressor are available only in the U.S.
Lynx products cannot be shipped to the following countries:
Korea, Taiwan, Australia, New Zealand, Hong Kong, China or Japan. If you are interested in any Lynx products please contact us for a distributor in your country.
International Shipping Rate Guarantee
Golfsmith.com will match 100% on international shipping rates PLUS an additional 15% of the difference from a competing web site on any identical order. Some additional shipping charges may apply on very large or oversized packages. View complete details.
115% Low Price Guarantee
Golfsmith has the lowest prices. We guarantee it.
International Return Policy
If your merchandise arrives damaged please contact our Guest Care department or call us at 001-512-837-4810, and we will assist you in replacing it.
In the event that you would like to return any merchandise purchased from Golfsmith International that is not damaged or defective, you will be responsible for any shipping cost you may incur.
Can I Use My Own FedEx or UPS Account to Ship My Order?
Golfsmith customers can use their own FedEx accounts for shipping orders. At this time, however, Golfsmith customers cannot use their own UPS accounts. We apologize for any inconvenience this may cause. To use your FedEx account to ship your order, please contact Golfsmith Customer Service by phone (toll-free US: 1-800-813-6897; International: 512-837-4810) for assistance.
Is a Shipment to Guam, Puerto Rico, or an APO or FPO Address Considered an International Order?
No. Orders shipping to Guam, Puerto Rico, or APO or FPO addresses are considered domestic orders and are, therefore, charged domestic order rates.