|Customer Service > Frequently Asked Questions|
FREQUENTLY ASKED QUESTIONS
SHOPPING & ORDERING
How can I find what I'm looking for?
There are lots of ways to find exactly the product(s) you're looking for. One easy way is to use our Search feature, found near the top of each page. You can search by keywords, such as “putters,” the name of the putter or you can enter a product number from one of our catalogs. Our Search will provide you with the best matches to your query. Another way to find what you're looking for is to navigate by category. For example, if you're looking for a pair of shorts simply go to the left of the web page and click on “Apparel.” From there choose from men's, women's or juniors' apparel and choose the appropriate category, in this case Pants and Shorts. Still can't find what you're looking for? Call one of our sales reps at 800-813-6897 and they will be happy to assist you.
New customers — If you haven't completed an online transaction with us, it's quick and easy to create an account. Begin by clicking on 'My Account' at the top of each page. This will take you to the account ‘sign in' page. Once there, click the link that says ‘Click here to create an account.' Next you'll go to the account registration page where you'll be prompted to enter some relevant information to create your Golfsmith account. Once completed, our website will recognize your registered email address. For future transactions, all you'll have to do is enter your registered password.
Returning customers — If you are an established Golfsmith customer who has made an online purchase all you will need to sign in is your email address and password. If you receive any of our catalogs via mail you can use the customer number located on the back your catalog in the light yellow box of the address zone. If you don't recall or don't have your customer number handy, please enter as a "New Customer" and we will merge the new temporary customer number with your existing number as we complete your order.
Once your order is completed you will receive an order confirmation number and an order confirmation email. We recommend that you keep these for your records until you receive your order.
Can I contact you with questions about my order?
Where can I find a Golfsmith retail store?
What is Golfsmith's pricing policy?
What forms of payment does Golfsmith accept?
At Golfsmith.com we accept a variety of online payment options. The following forms of payment are accepted:
Some international customers will need to pre-pay their order in US funds by wire transfer. If you reside in a country that requires a wire transfer you will be notified at the payment screen at checkout. For more information see International Wire Transfer Instructions.
GIFT CARDS & E-CARDS
Does Golfsmith offer gift cards?
We offer gift cards for purchase here. There are available in $10, $25, $50, $100 and $500 denominations. They are easy to redeem online, at any of our stores or for any catalog purchase.
What is an e-card?
E-cards are available in denominations of $25, $50, $100 and $500 and can be purchased here
Please note that you must purchase multiple gift cards separately in order to ship them to different addresses.
You may redeem a Gift Card for merchandise or in-store services (in the United States) online or at any of our superstore locations or via the phone. Except in California, or where otherwise prohibited by law, the card becomes void after two years and is not redeemable for cash. Golfsmith will not replace your card if it is lost or stolen. You must present this Gift Card at the time of use or purchase or for inquiries related thereto.
For the nearest superstore location, call us toll-free at (800) 925-7709, or visit www.golfsmith.com .
Can I use a gift card or e-card as a partial payment for any Golfsmith purchase?
What is the difference between logo and personalization?
When it comes to golf balls, personalization is a standard block font printed on the ball in all uppercase letters available in four imprint color choices (black, blue, red or green). Font treatments of all other personalized items vary depending on the manufacturer.
A logo is artwork, a design or a specialized font requiring the submission of an electronic artwork image or file for the manufacturer to reproduce.
What type of information can I have imprinted on a golf ball?
What are the character limitations?
Is there a minimum quantity to order for personalized or logo golf balls?
How long does it take to get personalized or logo golf balls?
Can I get my personalized order any faster?
What types of files are acceptable for logo artwork?
Does Golfsmith offer personalization on items other than golf balls?
Can I return personalized items for credit or exchange?
What is the Clubmaking section on your site?
Clubmaking is a specialized area of our website that sells the tools and supplies needed to custom-build golf clubs.
Are there classes about clubmaking?
Do you have any online resources about clubmaking?
I have questions specifically related to clubmaking. Who do I talk to?
How can I check out?
Click on the ‘View Shopping Cart' link at the top of any page to begin the process and follow the prompts for checkout.
How can I be certain that my order has been received?
You can update your existing ship-to address specific to this order once you are in the shopping cart.
Can I change my online order?
SHIPPING & DELIVERY
What are my shipping options?
Information about Golfsmith's shipping policies can be found here.
Where can I find a shipping rate chart?
Where can I find information on international shipping?
Why has my order been delayed?
Where is my order being shipped from?
Can I use my own FexEx or UPS account to ship my order?
To use your FedEx account to ship your order, please contact Golfsmith Customer Service by phone (toll-free US: 1-800-813-6897; International: 512-837-4810) for assistance.
Can all orders be shipped internationally?
What is your return policy?
Information about Golfsmith's return policy can be found on our Returns Policy page.
How do I return merchandise?
Golfsmith InternationalATTN: Returns Dept. 11000 North IH-35 Austin, TX 78753
GOLFSMITH SERVICES / POLICIES
We guarantee the lowest price.
Golfsmith will match a published price on any identical, in-stock item from a competing website. All you have to do is show us the lower price within 30 days after purchasing the product from us and we'll refund the difference with a credit to your account. Part of The Golfsmith Fair-Way.
Club Trade-In Program
We let you bring it back – even if you played it.
Satisfaction Guarantee If you purchase any item, other than golf clubs, from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund, so long as it is new and unused, and in its original packaging.
The following products may NOT be returned:
This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance. All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). If Golfsmith is at fault for the returned item, your shipping charges will be credited to you.
Returns and exchanges are accepted only for items purchased from Golfsmith. Refunds will be applied based on the original method of payment.
PRIVACY & SECURITY
Is golfsmith.com secure?
Yes. Golfsmith.com utilizes industry-standard 128-bit SSL (Secure Socket Layer) encryption technology to insure your online ordering security. This process scrambles your order information so it cannot be read by anyone other than Golfsmith, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.
Our site is secure when you enter into the "shopping cart" section and are asked for sensitive credit card information. A security symbol (unbroken key or closed lock) will appear at the bottom of your browser's window, indicating when you are in the secure mode on some browsers.
How do you recommend viewing golfsmith.com?
I've bookmarked your site - why doesn't it change?
Every U.S. domestic order. Every day.
You’ll always get the best gear at Golfsmith!
Fast delivery to just about any country.
Convenient, affordable, and always the right golf gift!
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