Most international orders are shipped within two business days. Some items that usually ship directly from the manufacturer and are not stocked in a Golfsmith warehouse (including custom clubs and personalized items) must first be shipped to Golfsmith from the vendor. These items can take up to 4-6 weeks before shipping to the destination country. All international orders will ship "complete" once all items are in stock - no partial shipments are allowed for international orders.
All orders from outside the United States must be pre-paid in U.S. dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country. International shipping duties and taxes are the customer's responsibility; Golfsmith has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by Golfsmith International.
Can All Items Be Shipped Internationally? Certain items, such as Clearance or Sale apparel or shoes, and pre-owned clubs cannot be shipped internationally. These items are located in our retail stores, which are not equipped to ship international orders. You can check to see if an item can be shipped internationally by looking for items whose availability date shows to be "in-stock." "In-stock" items are located in our warehouse and can ship internationally. Items drop-shipped by the vendor to our warehouse, special orders, and custom club orders can be shipped to an international address. These items will show shipping availability dates of 2-4 weeks from the day of the order.
Can I Use My Own FedEx or UPS Account to Ship My Order? Golfsmith customers can use either their own FedEx or UPS accounts for shipping orders. To use your own shipping account to ship your order, please contact Golfsmith Customer Service for assistance. Customers who use their own shipping accounts assume liability for the shipment in case of loss or damage.
How Can I Order a Custom Club? Please go to our Custom Club Fitting section to find information or process a custom club order.
If your merchandise arrives damaged, please contact our customer service department, and we will assist you in replacing it.
In the event that you would like to return any merchandise purchased from Golfsmith International that is not damaged or defective, you will be responsible for any shipping cost you may incur.
New international customers may be asked to provide proof of credit card ownership, including a copy of your most recent credit card statement and a copy of a valid identification card.
All orders are prepaid. No COD’s, Golfsmith credit cards, and deferred billing allowed. Enter the correct billing address. Do not use domestic address as billing address if credit card is billed to an international address.
International orders cannot be sent as "gift orders". All orders must have a value for customs purposes, and we cannot alter prices on invoices for custom purposes. Duties and Taxes are the customer’s responsibility. Customers can contact their local customs office for more information on duties and taxes.
All international orders will ship "complete." Items that drop ship from the vendor must be shipped to Golfsmith warehouse first. Items that ship from a retail location cannot be shipped internationally.
ECCO products cannot be shipped internationally.
Lynx products cannot be shipped to the following countries:
UK, all of Europe, Korea, Taiwan, Australia, New Zealand, Hong Kong, China, Malaysia, Singapore, or Japan.
Snake Eyes heads cannot be shipped to the following countries:
Australia, New Zealand, UK, all of Europe, Korea.
If you are interested in any Lynx or Snake Eyes products please contact us for a distributor in your country.