About Golfsmith » Retail Operations


Retail Operations

Golfsmith superstores are an oasis for golf junkies, low handicappers and weekend golf warriors.

With golf superstores reaching from New York to Los Angeles, Golfsmith is the only true national golf retailer. Since 1973, our consumer retail stores have served as interactive, informative and entertaining outlets for golf shoppers of all interests and skill levels. Each superstore is filled with a sprawling selection of golf merchandise – including golf club components, pro-line golf clubs, shoes, bags, balls, training aids, books, videos, apparel and accessories.

Golfsmith provides a try-before-you-buy option on all golf clubs through putting greens and the latest in golf technology such as computerized swing analyzers and golf simulators – devices that measure shot distance, ball flight and clubhead speed.

Golfsmith stores also feature custom-fit golf club components departments, staffed by trained clubmakers and the latest golf club components from our proprietary brands: Snake Eyes, Golfsmith, Killer Bee and Zevo. Golfsmith is the only golf retailer to design and market golf club components under proprietary brands.

Specialty Services

Golfsmith continues to introduce innovative retail services that make golf merchandise more affordable and ensure that customer satisfaction. Services include:

  • Golfsmith’s Low Price Guarantee*, which guarantees that Golfsmith will match any competitor's price – plus 15 percent off the difference – on any item.

  • Our 30-day Full Refund Returns Policy on all merchandise.

  • Playability Guarantee, which gives Golfsmith customers 30 days to return the golf clubs they purchased and receive an in-store credit towards a different set of clubs worth up to 90 percent of the original purchase price.

  • Mail-In Rebates, which offer customers post-purchase rebates by mail on golf clubs from pro-line manufacturers and from Golfsmith proprietary brands.

  • Flat-Rate Assembly Prices for Custom Club Fitting, which makes it easier for consumers to recognize the savings of custom-fitted golf clubs built from our proprietary component brands.

  • Complimentary, in-store custom fitting on all off-the-shelf pro-line golf clubs purchased in Golfsmith retail centers.

  • Golfsmith Gift Cards.

  • Weekly clubmaking classes at most Golfsmith stores.

  • Money-Back Satisfaction Guarantee on all training curriculum.

*Disclaimer: If you find the same item at a lower price within 30 days of the purchase, bring your original receipt and verification and we will refund the difference plus 15 percent of that difference with store credit. Prices must be verified by a competitor's current printed advertisement or telephone verification. This offer does not apply to special orders, competitor's ads that include bonus or free offers, promotional giveaways, one-of-a-kind merchandise, liquidation, going-out-of-business sales or other limited offers. Other manufacturer restrictions apply. Ask store manager for details.